Terms of use

Last updated: Septempber 2025

These Terms of Use (“Terms”) govern your access to and use of Falva (the “Service”). By accessing or using the Service, you agree to these Terms.

If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” means that organization.

  1. THE SERVICE
    The Service includes any websites, applications, software, APIs, and related services, features, and content we provide.

We may update, change, suspend, or discontinue any part of the Service at any time, including features, content, availability, or limits.

  1. ELIGIBILITY AND ACCOUNT
    You must be at least the age of majority in your jurisdiction to use the Service.

You are responsible for all activity under your account and for maintaining the confidentiality of your login credentials. You must provide accurate information and keep it up to date.

We may refuse, suspend, or terminate accounts or access at any time to protect the Service, users, or our rights, or to comply with law.

  1. YOUR RIGHT TO USE THE SERVICE
    We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service only for lawful purposes and only in accordance with these Terms.

You must not:

  • copy, modify, sell, resell, rent, lease, distribute, or otherwise exploit the Service except as expressly allowed;

  • reverse engineer, decompile, or attempt to discover source code or underlying components of the Service (except where prohibited by law);

  • access the Service to build or help build a competing product or service;

  • bypass or attempt to bypass usage limits, access controls, security measures, or restrictions;

  • interfere with, disrupt, damage, or impair the Service or systems;

  • use bots, scrapers, or automated methods to access the Service except as expressly permitted;

  • upload or transmit malware, harmful code, or content designed to harm or degrade the Service.

  1. ACCEPTABLE USE
    You may not use the Service to violate any law or third-party rights, or to submit, store, or transmit content that is illegal, infringing, fraudulent, deceptive, abusive, harassing, or harmful.

You are solely responsible for your use of the Service and for any data, content, or materials you submit, upload, or transmit through the Service.

  1. YOUR CONTENT AND DATA
    “Customer Data” means any data or content you submit, upload, transmit, or otherwise make available through the Service.

As between you and us, you retain ownership of your Customer Data. You grant us a worldwide, non-exclusive license to host, store, process, transmit, display, and use Customer Data only as necessary to:

  • provide, operate, and maintain the Service;

  • secure, troubleshoot, and improve the Service;

  • prevent fraud, abuse, or security incidents;

  • comply with legal obligations and enforce these Terms.

You represent and warrant that you have all rights necessary to provide Customer Data and to grant the rights above.

  1. PRIVACY
    Our collection and use of personal information (if any) is described in our Privacy Policy: [Privacy Policy URL].

If you need a data processing agreement (DPA) or have privacy questions, contact us at contact@falva.ai.

  1. SECURITY AND BACKUPS
    We use reasonable measures designed to protect the Service and Customer Data, but no system is perfectly secure. You understand and accept this risk.

You are responsible for maintaining appropriate backups of your Customer Data unless the Service explicitly states otherwise.

  1. THIRD-PARTY SERVICES
    The Service may integrate with or link to third-party services (“Third-Party Services”). We do not control Third-Party Services and are not responsible for them. Your use of Third-Party Services is governed by their terms and policies.

  2. FEES, BILLING, AND NO REFUNDS (IF APPLICABLE)
    If you purchase a subscription or paid features, you agree to pay all applicable fees and taxes.

Unless required by law, fees are non-refundable and we do not provide refunds or credits for partial periods, unused usage, downgrades, or cancellations.

We may change fees, plans, or limits at any time, but changes will apply prospectively. If you do not agree, you may cancel your subscription before the change takes effect.

If payment is late, fails, or is disputed, we may suspend or terminate access.

  1. SUSPENSION AND TERMINATION
    You may stop using the Service at any time.

We may suspend or terminate your access immediately if we reasonably believe:

  • you violated these Terms;

  • your use creates risk or harm to the Service, us, or others;

  • we must do so to comply with law;

  • payment is overdue (if applicable).

Upon termination, your right to use the Service ends.

Data access and deletion: After termination, we may delete Customer Data. We may (but are not required to) provide a way to export Customer Data, unless legally prohibited or technically infeasible.

  1. INTELLECTUAL PROPERTY
    We (and our licensors) own all rights, title, and interest in the Service, including all software, design, text, graphics, trademarks, and other intellectual property.

No rights are granted except as expressly stated in these Terms.

Feedback: If you provide suggestions, ideas, or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use it without restriction or compensation.

  1. DISCLAIMERS
    THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not guarantee that the Service will be uninterrupted, error-free, secure, or that any outputs, results, or information will be accurate, complete, or reliable.

The Service does not provide professional advice (including legal, medical, financial, or accounting). You are responsible for verifying outputs and determining whether the Service is suitable for your use.

  1. LIMITATION OF LIABILITY
    TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS.

  • OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR USD $100 IF YOU USE A FREE PLAN.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

  1. INDEMNITY (YOU PROTECT US)
    You will defend, indemnify, and hold harmless us and our affiliates, officers, directors, employees, and agents from any claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to:

  • your Customer Data;

  • your use of the Service;

  • your violation of these Terms or any law;

  • your violation of any third-party rights.

  1. CHANGES TO THESE TERMS
    We may update these Terms at any time. Updated Terms will be posted and will be effective as of the “Last Updated” date above.

By continuing to use the Service after changes become effective, you agree to the updated Terms.

  1. GOVERNING LAW AND DISPUTES
    These Terms are governed by applicable law.

Any dispute arising out of or relating to these Terms or the Service will be resolved exclusively in a court of competent jurisdiction, and you agree to personal jurisdiction and venue there, unless applicable law requires otherwise.

  1. CONTACT
    Falva
    Email: contact@falva.ai